1. Availability
We aim to provide reliable services, but no website, hosting, email, support, or external provider system can be guaranteed to be available at all times.
2. Maintenance
Maintenance may be scheduled or urgent. Where practical, planned maintenance may be shown on the public status page or communicated through relevant channels.
3. Incidents
Incidents may include outages, degraded performance, email delivery issues, database problems, hosting provider disruption, security events, or third-party service failures.
4. Public status page
The public status page may show components, incidents, maintenance windows, updates, and resolved events. Status information is provided for transparency and may be updated as investigations progress.
5. Exclusions
Availability commitments do not cover user-side internet issues, device/browser issues, misuse, third-party services outside our control, domain/DNS provider issues, force majeure events, or maintenance required for security.