1. Who we are
Hamster Systems is operated from the United Kingdom. Some website infrastructure, hosting, backups, logs, email delivery, or related technical processing may take place in Germany or elsewhere in the United Kingdom / European Economic Area where service providers are used.
2. Acceptance of these Terms
By accessing or using the website, client area, support system, careers system, guides, status page, or related services, you agree to use them lawfully and in line with these Terms and any linked policies.
3. Accounts
You are responsible for keeping your account details secure, using accurate information, and notifying us if you believe your account has been accessed without permission. We may restrict, suspend, or disable accounts where we reasonably believe there has been abuse, security risk, unlawful activity, or breach of policy.
4. Acceptable use
You must not misuse the website or services. This includes attempting unauthorised access, sending malware, abusing support staff, uploading unlawful material, infringing intellectual property, scraping without permission, bypassing security, or using the platform to harm other users or systems.
5. Support and communications
Support tickets, replies, attachments, access approval PINs, transcripts, and account notices may be stored and emailed for operational, evidence, service-quality, and security purposes. Sensitive support actions may require client approval.
6. Careers and applications
Career applications must be truthful and submitted by the applicant. We may process applications, CVs, notes, statuses, interview information, and recruitment communications to review suitability and administer recruitment.
7. User content and uploads
Where uploads are enabled, you must only upload content that you are entitled to share. We may remove or restrict content that is unlawful, unsafe, abusive, malicious, confidential, or infringing.
8. Availability
We aim to keep services available, but we do not guarantee uninterrupted availability. Maintenance, incidents, updates, outages, provider issues, or security work may affect access.
9. Liability
Nothing in these Terms excludes liability that cannot be excluded under UK law. To the extent permitted by law, Hamster Systems is not responsible for indirect loss, loss of profit, loss of data, or losses caused by misuse, third-party providers, or events outside reasonable control.
10. Changes
We may update these Terms when the website, services, legal requirements, or operational requirements change. The latest version will be shown on this page.